This Privacy Policy explains how Jangkau.ai ("we", "our") collects, uses, and protects your data when you use our platform ("Services"). This policy applies to our Business Clients ("Service Users") and their customers ("End Customers").
1. Information We Collect
We collect several types of information to provide and improve our services:
a. From Service Users (Business Clients):
- Account Information: Name, email address, phone number, and company name during registration.
- Bot Configuration Data: Information used to train your AI Agent, including FAQ files, website links, product catalogs (name, price, image), and booking service details.
- Integration Credentials: API keys for third-party services you connect, such as payment gateways or social media platforms (e.g., Instagram).
b. From End Customers:
- Conversation Information: Name, contact number, and chat content with the AI Agent.
- Transaction Data: Product order details, shipping address, and service booking information.
- Helpdesk Data: Complaint content automatically converted into support tickets, including conversation history.
2. Use of Data
We use the collected data to:
- Provide core features such as chat responses, order processing, shipping fee checks, and support ticket creation.
- Manage Service User accounts, process subscription payments, and provide customer support.
- Deliver analytical reports via dashboards to help Service Users monitor business performance.
- Improve AI quality and develop new features.
3. Activity Logs & Cookies
We automatically record technical data such as IP addresses, browser types, access times, and visited pages. Chat histories are also part of the activity log stored for your use.
Cookies are used on the Jangkau.ai website and dashboard to store preferences, maintain login sessions, and analyze site usage to enhance our services.
4. Data Security
We apply reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, or destruction. Sensitive credentials like API Keys are stored in encrypted format.
5. User Access & Control
You may access, review, and update your account information and bot configurations anytime via the Jangkau.ai dashboard.
6. Data Sharing
We do not sell your personal data. We only share information in the following cases:
- With Third-Party Service Providers: To facilitate features like payment processing, shipping checks, or data hosting.
- With Service Users: End Customer chat and transaction data are accessible by the relevant Business Client through their dashboard.
- For Legal Compliance: If required by law or valid court orders.
7. Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be notified via email or a prominent notice on our website. Continued use of the Services after changes implies acceptance of the updated policy.